Cancellation and Refund Policy

The customer agrees to the terms and conditions of the EVPC Pvt. Ltd., once a reservation is made. This includes those policies related to cancellation and refunds. The customer needs to be present at the EV charging station prior their reservation time, preferably 10 min prior.

EVPC Pvt. Ltd. will process the cancellation request from the customer as per the cancellation/refund policy. The cancellation fee and the time taken to process the refund will differ for each request.

In order to cancel a reservation, the customer shall make a written and/or verbal request to our customer care representatives or make such cancellation through the evplugincharge.com or its apps. The refund shall be completed within the period of 72 hours after the deduction of the cancellation fee.

Post making the reservation, if the customer doesn’t show up at the EV charging station then the customer shall continue to be liable for the entire charge displayed at the time of making the reservation, and EVPC Pvt. Ltd. can deduct the amount from the customer’s credit card directly.